Incidents | Layers Incidents reported on status page for Layers https://status.uselayers.com/ https://d1lppblt9t2x15.cloudfront.net/logos/6a933eeca6a78896eb71f77fc340ad88.png Incidents | Layers https://status.uselayers.com/ en API interruptions across US regions https://status.uselayers.com/incident/835454 Fri, 27 Feb 2026 19:09:00 -0000 https://status.uselayers.com/incident/835454#9769e8457090c7138ad8c78c429ff2cb43c4dc4bef406c33e68e8785687fcf22 We have identified the root cause and mitigated the incident. We are monitoring further and will provide a postmortem to impacted customers API interruptions across US regions https://status.uselayers.com/incident/835454 Fri, 27 Feb 2026 18:53:00 -0000 https://status.uselayers.com/incident/835454#76501d22ae452cdeb73c282019bde1c27ef9281d8298c249e119b73cd1ae75ab We’re working to fix the problem as quickly as we can. We’ll share another update shortly. Stale caches served across sales channels https://status.uselayers.com/incident/833387 Wed, 25 Feb 2026 21:13:00 -0000 https://status.uselayers.com/incident/833387#1a7d635458afbc39c1b275dec063f769715f50952ddfa17ca364f05e56971a34 We have resolved this issue. We apologize for the inconvenience. Stale caches served across sales channels https://status.uselayers.com/incident/833387 Wed, 25 Feb 2026 20:49:00 -0000 https://status.uselayers.com/incident/833387#5082e22212f1a29915924cd101c1d59a91e8dbab2a8e6fa6b299d956d6e80cd3 We’re having some trouble with stale caches on the Storefront Browse API. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. Purchase Data Unavailable for Some Stores https://status.uselayers.com/incident/805760 Fri, 16 Jan 2026 18:19:00 -0000 https://status.uselayers.com/incident/805760#837a4a17632d542c6e47accd89aed34281b5b62a6236abdeffb85321c8d03aeb We have identified the root cause and solved this issue. Purchase Data Unavailable for Some Stores https://status.uselayers.com/incident/805760 Fri, 16 Jan 2026 14:24:00 -0000 https://status.uselayers.com/incident/805760#5b3f103408d067d3bbd77cc2301388c805b716ce0e182358eb3b144d61aae352 Purchase Data is currently unavailable for some stores. We are working on a solution and metrics/sorting will begin functioning again as expected. Shopify Webhook Ingestion is down https://status.uselayers.com/incident/534589 Wed, 26 Mar 2025 01:56:58 -0000 https://status.uselayers.com/incident/534589#0dc80f1c5a19f123eb44b41ccb8a4a9233f47b1845e289c8305998f128d211b9 Shopify Webhook Ingestion recovered. Shopify Webhook Ingestion is down https://status.uselayers.com/incident/534589 Wed, 26 Mar 2025 01:49:59 -0000 https://status.uselayers.com/incident/534589#6e7457c28a90d4ed95cc295430e090466d34749062d7b2e5219ead4a2675c6fe Shopify Webhook Ingestion went down. Shopify Webhook Ingestion is down https://status.uselayers.com/incident/474389 Sun, 08 Dec 2024 19:45:18 -0000 https://status.uselayers.com/incident/474389#ef7973f0a49c400848a8e14892d837eba8e745ccc4c7b93bd40248d07e3ad84b Shopify Webhook Ingestion recovered. Shopify Webhook Ingestion is down https://status.uselayers.com/incident/474389 Sun, 08 Dec 2024 19:24:41 -0000 https://status.uselayers.com/incident/474389#78dc8e62a83576275d97b039e77289fbaf9a8cbe948997e570742afd06758e63 Shopify Webhook Ingestion went down. Shopify Webhook Ingestion is down https://status.uselayers.com/incident/474389 Sun, 08 Dec 2024 18:35:59 -0000 https://status.uselayers.com/incident/474389#7edcda0c283a58bf570af44a9fe56cbf5790196f97df5e818baef45293715560 Shopify Webhook Ingestion recovered. Shopify Webhook Ingestion is down https://status.uselayers.com/incident/474389 Sun, 08 Dec 2024 18:32:09 -0000 https://status.uselayers.com/incident/474389#2f8ce70ebdecaa6fbf268a47c2e1808b82510e476048409b05fc5d446df267ca Shopify Webhook Ingestion went down. Shopify Webhook Ingestion is down https://status.uselayers.com/incident/474389 Sun, 08 Dec 2024 18:08:59 -0000 https://status.uselayers.com/incident/474389#4ba5dddf146f0a96fa7aa6330c32882bcb421435b19c2ed056a56830cf2f5a3b Shopify Webhook Ingestion recovered. Shopify Webhook Ingestion is down https://status.uselayers.com/incident/474389 Sun, 08 Dec 2024 18:00:43 -0000 https://status.uselayers.com/incident/474389#88b40a107374af2a2ddfe276d7f641491a315aad169e9a0edfef3974951b9c2b Shopify Webhook Ingestion went down. Shopify Webhook Ingestion is down https://status.uselayers.com/incident/472793 Thu, 05 Dec 2024 12:06:59 -0000 https://status.uselayers.com/incident/472793#40274ac245a424517cb50830095912222d8d010e8c023799a1e28c5f3c455f20 Shopify Webhook Ingestion recovered. Shopify Webhook Ingestion is down https://status.uselayers.com/incident/472793 Thu, 05 Dec 2024 12:05:32 -0000 https://status.uselayers.com/incident/472793#f6a6ff1927ff8599680b83ab335ac4366be67b19a152be063c0ca1bfb24686a6 Shopify Webhook Ingestion went down. Storefront API and Shopify Webhook Ingestion are down https://status.uselayers.com/incident/471817 Tue, 03 Dec 2024 19:37:00 -0000 https://status.uselayers.com/incident/471817#62df464d10546b8c89af1b4212b29a7fee5c669ed42c0feb435de397960d2bfb A total of 5 minutes of downtime was observed. This outage impacted 100% of requests during the time period. Per the [Service License Agreement](https://docs.uselayers.com/legal/service-level-agreement) this outage does not qualify for service credits. Please contact support@uselayers.com with questions. Thank you for bearing with us. Storefront API and Shopify Webhook Ingestion are down https://status.uselayers.com/incident/471817 Tue, 03 Dec 2024 19:01:00 -0000 https://status.uselayers.com/incident/471817#7f551e7859541c6f3fbaefea8bec2af1444cfe1276f357b34dc4d8229913aaa6 We have identified the root cause of the issue and deployed a patch. Storefront API and Shopify Webhook Ingestion are down https://status.uselayers.com/incident/471817 Tue, 03 Dec 2024 19:00:18 -0000 https://status.uselayers.com/incident/471817#9960e235758364a7d27c69dd3681433ea540654a6343a53cad649eaac9262e10 Storefront API went down and Shopify Webhook Ingestion recovered. Storefront API and Shopify Webhook Ingestion are down https://status.uselayers.com/incident/471817 Tue, 03 Dec 2024 18:56:36 -0000 https://status.uselayers.com/incident/471817#4ce1c2b0612bee103ec4421a18b5c60421d1d262793af384b2e561b83203924c Shopify Webhook Ingestion went down. Storefront API is down https://status.uselayers.com/incident/442812 Fri, 11 Oct 2024 06:48:10 -0000 https://status.uselayers.com/incident/442812#bd16e53446250a7b0636fa9d2ddb414330009dd3e088cb1895452a1ac836e267 Storefront API recovered. Storefront API is down https://status.uselayers.com/incident/442812 Fri, 11 Oct 2024 06:45:12 -0000 https://status.uselayers.com/incident/442812#bb190545c6371cac6478d8d0480d85c9c79a5d298c129e84668c13dc3f82bd04 Storefront API went down. Storefront API is down https://status.uselayers.com/incident/441622 Wed, 09 Oct 2024 06:09:49 -0000 https://status.uselayers.com/incident/441622#06052e8c7dfdae35b5b86c3d8c60da027595e52a43f976e34ad5686e64daeadc Storefront API recovered. Storefront API is down https://status.uselayers.com/incident/441622 Wed, 09 Oct 2024 06:06:50 -0000 https://status.uselayers.com/incident/441622#f24b542d229418b53310c9c81ced6943baca03542911971fc9bf472084255197 Storefront API went down. Storefront API outage across US regions https://status.uselayers.com/incident/441542 Wed, 09 Oct 2024 02:28:00 -0000 https://status.uselayers.com/incident/441542#e5dffef9f7632aacf837e2df6c196c89a94089a8d1f4c73bbeb4aef840e8be36 An intermittent Storefront API outage impacting all US regions occurred at 12:33am UTC and was fully resolved at 1:15am UTC. A total of 34 minutes of downtime was observed. This outage impacted ~50% of requests during the time period. Per the [Service License Agreement](https://docs.uselayers.com/legal/service-level-agreement) this outage does not qualify for service credits. Please contact support@uselayers.com with questions. Thank you for bearing with us.